HICKORY, N.C. -- ARRIS (now part of CommScope via acquisition) today announced that Altice France is collaborating with CommScope to bring a personalised connected home experience to its SFR subscribers. Altice's SFR Box 8 Smart Media Device represents the next phase of customer experience engagement as it aggregates services that consumers love. ARRIS and Altice France jointly engaged on the design of the platform, which is the newest offering from ARRIS's category of Smart Media Device products.
The Smart Media Device provides multiple functionalities to offer a connected home experience to subscribers. Far-field voice command technology, compatible with both Amazon Alexa® and SFR's voice control application, delivers smart assistant services via the subscriber's television screen. A software solution developed by Wiztivi, a leading company for multiscreen user interfaces (UI), means that users can control and interact with the television through voice commands – with no need for a physical television remote control.
The Smart Media Device also features a high-quality connected speaker to deliver an enhanced audio experience that operates across entertainment, smart assistant and control scenarios. Subscribers can also access IPTV and OTT services through the Smart Media Device.
"Our SFR Box 8 will set a new standard for consumer entertainment and connected experiences in the home," said Grégory Rabuel, Executive President for General Public and Companies at SFR. "Through our combined partnership in connected home technologies, the Smart Media Device will bring voice and media together for an unprecedented user experience."
"The industry is experiencing the next evolution of the set-top with the Smart Media Device," said Joe Chow, senior vice president and segment leader, Customer Premises Equipment, CommScope. "Altice France is able to deliver a range of connected home applications to its subscribers through a single device. Now more than ever, the home is a space for easy access to immersive entertainment and assistive technologies."
SFR Box 8 is part of the emerging category of Smart Media Devices being manufactured by CommScope. Smart Media Devices unify connected home advancements in a single platform, presenting service providers with a means to offer personalized and aggregated services within the home. CommScope will provide demonstrations of this technology at IBC 2019 in Amsterdam (September 13-17 in Hall 1—B19), as it showcases the future of the connected home.
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It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.