DENVER, Colo. -- WOW! Internet, Cable & Phone, a broadband and communications service provider, today announced two organizational changes within its technology team. Bill Case, senior vice president, has been promoted to chief information officer. He will report directly to Teresa Elder, CEO of WOW! and focus on transforming the company's approach to technology, IT and the project management office (PMO).
Since joining WOW! in 2018, Case has been instrumental in developing and transforming many company processes that have positively impacted business and operational outcomes. He brings extensive experience as a technology leader, functional operator and strategist. In addition, he leads the Technology Transformation Team at WOW!, an internal team created earlier this year, to further support WOW!'s focus on technology as well as provide better support for complex IT projects required to move the company forward.
Case holds bachelor's degrees in finance and marketing as well as a master's degree in Information Systems from the University of Colorado. He also received his MBA from the Kellogg School of Management at Northwestern.
"Bill plays an integral role at WOW! and we are thrilled that he will take on the position of CIO," said Teresa Elder, CEO of WOW!. "This new position is an opportunity to further transform our systems and the delivery of innovative products and services our customers want."
Additionally, the company has announced the departure of chief technology officer, Matt Bell. "Matt led the technology team through a time of significant change and innovation," said Teresa Elder, CEO of WOW!. "We appreciate Matt's passion for our customers and focus on excellence."
A new CTO will be named who will have responsibility for network operations and engineering.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.