PRINCETON, NJ -- RCN, Grande and Wave Business Solutions today announced the addition of Enhanced Business WiFi (powered by eero) to its suite of offerings for small-to-midsize businesses in each of its serviceable markets. The joint organization delivers broadband communications and competitive fiber services throughout the United States. Enhanced Business WiFi, powered by eero's TrueMesh system of multiple access points, allows small businesses access to big-business WiFi with a scalable system for greater coverage, public and guest network options, network security and a user-friendly experience for customers and employees.
"In today's market landscape, customers have come to expect a small business to offer complimentary WiFi. The value we bring to our small business customers allows them to meet this new standard, giving them a competitive advantage," said Chris Fenger, COO of RCN, Grande and Wave. "With new Enhanced Business WiFi, Business Solutions customers across the RCN, Grande and Wave markets will remain ahead of the curve in delivering reliable, customizable, high-speed Internet experiences for themselves, their employees and their customers alike."
Those looking to take their Internet service to the next level can upgrade to Enhanced Business WiFi for increased bandwidth and coverage. The service operates on a scalable TrueMesh system comprised of multiple access points that communicate with each other to dynamically determine how to pass traffic between connected devices as efficiently as possible and enables coverage to seamlessly travel throughout a building and beyond.
RCN, Grande and Wave Business Solutions' Enhanced Business WiFi customers can enjoy improved coverage and performance with the added benefit of eero's automatic updates, ensuring networks are secure and up-to-date. Additionally, with eero's user-friendly app, customers can manage user profiles, guest networks and advanced settings from anywhere.
RCN Telecom Services, Grande Communications and Wave Business operate as one organization, delivering competitive fiber services in seven of the 10 largest US metro areas. The company provides high-speed broadband, digital TV, voice, phone and fiber infrastructure to businesses of all sizes via its wholly-owned, fiber-rich network.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.