Also today, NBN Co cost Aussies millions in lost time, CableLabs and Buckeye Broadband settle their differences, Sagemcom gets WiFi 6 stamp of approval and Connecticut judge okays municipal broadband.
Gigabit Internet is now available to about 354 million people in 51 countries, representing 5% of the global population, according to Viavi's latest "Gigabit Monitor." The US leads the way, with gigabit Internet available to 68.5 million individuals, up 4 million from August 2018. China overtook South Korea: 61.5 million people now have access to gigabit Internet in China, an increase of 41 million since August 2018. (See Gigabit Internet Now Available to 5% of People Globally.)
NBN Co missed an average 320 appointments daily, costing Australian consumers more than A$15 million (US$10.2 million) in lost time, the Australian Consumer Action Network (ACCAN) reported this month. Between July 1, 2018, and February 20, 2019, NBN said technicians missed 114,093 appointments, an average 469 each day; ACCAN determined one-third of appointments were met that day at a different time, reducing the missed-appointment figure by one-third. Because it's a wholesaler, however, delay or cancellation notifications must go through its customers, such as Vodafone, Telstra, Optus and TPG.
CableLabs and Buckeye Broadband settled an almost year-old lawsuit that alleged the Ohio-based operator was delinquent in its dues to the R&D organization, Light Reading reports today. Louisville, Colo.-based CableLabs argued Buckeye's contract required "at least three years' notice before termination becomes active," meaning the operator's membership was active through January 14, 2021, wrote LR's Jeff Baumgartner. The case was dismissed on November after both parties attended a settlement meeting in September; each agreed to bear its own costs and attorney fees.
The Wi-Fi Alliance bestowed Wi-Fi 6 certification on Sagemcom's 10G PON fiber gateway, F@ST 5688AX. The home gateway delivers up to 10Gbit/s symmetrical to fiber-served homes, the French vendor said.
A 2013 law stating municipalities can use space on utility poles "for any purpose" was crystal clear, said Connecticut Superior Court Judge Joseph Shortall, in a ruling against the state's Public Utilities Regulatory Authority, CTNewsJunkie wrote. In May, PURA ruled municipalities could not use utility poles for fiber or broadband deployment, deciding "preferential access" would go against the FCC's mandates requiring operators get "nondiscriminatory access" to poles. Municipalities may now consider their own broadband infrastructures, but operators or others might also file lawsuits, the news site reported.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.