SAN FRANCISCO – Twilio, the leading cloud communications platform, today announced that Twilio will power the communications for New York City's contact tracing initiative. Through the city's Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City's COVID-19 tracing program.
As governments explore strategies to slow new COVID-19 cases and safely reopen economies, public health departments have identified contact tracing as a crucial step in the process. When implemented effectively, contact tracing can lessen the impact of COVID-19 on communities and economies by lowering mortality rates and allowing people to safely return to work. New York City recently announced a plan to hire thousands of contact tracers to support these efforts in the coming months.
Twilio is working with government agencies and health departments to deploy and scale their contact tracing solutions. Twilio's platform is well-suited to support the fundamental communication needs for contact tracing, including connecting securely with COVID-19 patients and known contacts, to help monitor the spread of the virus. Twilio offers an omnichannel contact center built using Twilio Flex to call, message or email COVID-19 patients, educate them on the virus, and identify their close contacts through self-reporting. The platform also provides messaging-based alerts using Twilio Voice, SMS, email or WhatsApp that prompt patients to fill out secure surveys on their symptoms.
Over the next two years, approximately 60% of service providers (both large and small) will adopt virtualization on a wide scale across their networks, according to the latest survey report from Ovum. Why are providers making these moves? Is there an easy way to start?
Learn how and why service providers are using virtualization to transform their networks. This webinar will look at how providers are leveraging virtualization to create more flexible and agile networks while also providing a better customer experience. Expert speakers from netElastic and Heavy Reading will address the industry drivers for network virtualization, the benefits that can be realized, the challenges to face and the results of virtualization being achieved by providers today.
Key topics will include:
Current network infrastructure and the move to virtualization
Benefits and challenges of network virtualization
How providers can get started
Service provider success stories: the decision to virtualize, the solution, and results