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Alexa, What's This New Opportunity for Service Providers?

Date: Wednesday, December 12, 2018
Time: 12 p.m. New York / 5 p.m. London
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Speakers
Alison Diana, Editor, Broadband World News

Pam Ferguson, AVP, Product Marketing Subscriber Experience, Calix

Jon Kirk, Director, Amazon Echo & Alexa Voice Services, Amazon

Consumers are buying millions of IoT devices, from smart thermostats and security systems to intelligent entertainment setups and furniture. Yet many of these devices remain isolated because home users are uncomfortable connecting them to each other or even their WiFi. After all, their WiFi network was probably designed only to handle a few laptops, a gaming system and a couple of smartphones. Now, demand on the network is surging and even though you're delivering 100 Mbps to 1 Gbps, that doesn't necessarily mean the broadband power is in the right place or reaches every corner of a home.

Even if WiFi coverage is sufficient, typing is not on trend. Voice is far more natural, easier and faster. Using a TV keyboard is archaic when more and more households have access to cloud-based voice services, like Amazon Alexa. This webinar will explore how service providers can create a comfortable, truly smart home for consumers simultaneously driving up margin and loyalty.



Alison Diana, Editor, Broadband World News
Alison Diana always dreamed of being a veterinarian until she saw a documentary of a vet removing an alligator's eye. With a love of English but no desire to be a teacher, Alison had no idea what she would do until she earned a four-year, full-tuition journalism scholarship to the School of Visual Arts and fell in love with feature writing.

An internship at Rolling Stone encouraged Alison to mix her love of music and writing until she answered an ad in a local newspaper for a position at a B2B channel publication. And so her 25-year career covering solution and service providers; technologies from HPC and UC&C to cloud and security, and business began.

Alison spent 10 years at CRN, before launching a successful freelance career writing for publications including InformationWeek, VARBusiness, Redmond Channel Partner, numerous TechTarget sites, and Florida Today. She later rejoined UBM as part of the DeusM team before heading InformationWeek's health IT section. Alison who lives on Florida's Space Coast with her husband, teen daughter, and two spoiled cats became part of the Light Reading team as editor at The New IP. In late May of this year, she was named Ambassador of the New IP Agency, a not-for-profit independent initiative providing information, education, analysis, community services and testing to support and accelerate the development of a global economy based on open, advanced, virtualized IP networks.

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Pam Ferguson, AVP, Product Marketing Subscriber Experience, Calix
For more than two decades, Pam Ferguson has been involved with the evolution of what we now know as IoT and smart home. Leading the growth of IoT product management and solution sales with Rogers and TELUS in Canada, she is no stranger to customer needs and challenges in this emerging space. Pam joined Calix in the fall of 2017, where she leads the Premises and Cloud Product Marketing teams.

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Jon Kirk, Director, Amazon Echo & Alexa Voice Services, Amazon
Amazon's goal is to make Alexa available to customers everywhere they want to interact with her. Jon Kirk leads the team responsible for delivering on this mission by helping device makers create incredible products with Alexa built-in. Tens of thousands of developers across more than 150 countries are building with AVS, and the number of different products with Alexa built-in has more than tripled in the past year to include everything from cars and PCs to headphones and smart home devices.

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Wednesday, December 12, 2018
12 p.m. New York / 5 p.m. London

Consumers are buying millions of IoT devices, from smart thermostats and security systems to intelligent entertainment setups and furniture. Yet many of these devices remain isolated because home users are uncomfortable connecting them to each other or even their WiFi. After all, their WiFi network was probably designed only to handle a few laptops, a gaming system and a couple of smartphones. Now, demand on the network is surging and even though you're delivering 100 Mbps to 1 Gbps, that doesn't necessarily mean the broadband power is in the right place or reaches every corner of a home.

Even if WiFi coverage is sufficient, typing is not on trend. Voice is far more natural, easier and faster. Using a TV keyboard is archaic when more and more households have access to cloud-based voice services, like Amazon Alexa. This webinar will explore how service providers can create a comfortable, truly smart home for consumers simultaneously driving up margin and loyalty.

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